Return of my writing blog

After receiving several requests, I have decided to reinstate my weekly blog. I hope to use it as an opportunity to publicise my own work and raise issues of interests to other writers and readers. All comments and feedback are welcomed. As some of you know my main project is a full-length book describing attempts […]

My Last Blog

This will be the last of my regular weekly blogs. Two years ago, I started blogging to promote myself and my writing. Every Friday or Saturday, with a couple of holiday exceptions, I added a short post. Most were nothing to do with creative writing, covering current affairs, business development and other diverse topics.  I […]

Is the work/life balance right?

Millionaire Roxy Jacenko recently said that lazy and entitled Australians put work/life balance before their career. She is living proof of her philosophy that hard work brings success. However, there are some who apply this philosophy only to their job and not to their careers. Each organisation has people who come in early, finish late, […]

No deals, Mr Dutton

As I embark on an eighteen month wait for the inexplicably slow Australian Immigration Department to tick a box on a visa renewal, I discovered a faster way. All I have to do is pay a fee to a lobbyist, like ex senator Santo Santoro, to arrange a meeting with the Immigration Minister. Then I’d […]

Fake News from 1920

On 11 April a series of faked photographs are expected to fetch £65,000 at auction. The original pictures taken in 1917 by two schoolgirls appear to show fairies and a gnome in a Yorkshire garden. Two years later they were displayed at a meeting of the Theosophical Society. Photographic experts declared them to be genuine […]

Two types of collaboration

Some organisations are using collaboration as a performance measure. This makes sense, given the increased need for social skills in the workplace, but the word has negative connotations. The second dictionary definition is of treacherous cooperation with the enemy, usually applied to those who allied themselves with unpleasant regimes. Surprisingly this has some relevance to […]

Delete that Junk

When you open your letter box what do you do with all the unwanted mail? Circulars, bills for the previous occupant and anything addressed to Dear Householder. Do you leave it in the box or carefully file with everything that you want to keep? No, so why do you do that with your email? Some […]

Call centres and the death of customer service

Recently I was forced to break one of my principles and ring a call centre, because the Department for Home Affairs do not respond to correspondence or accept visitors. Initially call centres were a good idea, offering flexibility for customers to solve queries outside of office hours. Then organisations realised the cost savings and began […]

The £100 million giveaway

If your business lost £100 million to customer fraud you would take some action, such as investing in better security or identifying and prosecuting the offenders. Last week it was revealed that this is the estimated cost of fare evasion on Transport for London (TFL) services, a rise of £14 million from the last estimate three […]